Last updated
All sales are final
Every NeumannWorks item is made to order after you place it, so we do not accept returns or exchanges for change of mind, and orders cannot be refunded once production has started, except when we cannot ship within the estimated 7 business day production window (see the Shipping page). A problem with the item itself is also an exception, described below.
Damaged, defective, or incorrect items
If your item arrives damaged, has a manufacturing defect, or is incorrect, contact us within 14 days of delivery with your order details and photographs. We will repair, replace, or refund it, whichever is appropriate, and cover return shipping if a return is needed.
Made-to-order goods
Items are printed to the size, color and options you select. Small variation in finish and color between print batches is normal for 3D-printed goods and is not a defect.
Cancellations
Because production is made to order, you may cancel for a full refund only before printing begins. Message us as soon as possible after ordering; once printing has started the order cannot be cancelled.
Approved refunds
Approved refunds are issued to the original payment method. Original shipping is refunded for damaged, defective, or incorrect items only when the problem was our error. Card-issuer processing time may affect when the credit appears.
How to request help
Email gary@neumannworks.com with your order details. Seller: NeumannWorks, 409 S Reaghan Ln, La Habra, CA 90631. Please do not mail an item back without authorization, because the return destination may differ from the business address.
Nothing here limits any rights you have under applicable law.