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Current store status
Direct website checkout is disabled. The return window and final conditions below must be approved before NeumannWorks accepts direct payment.
Proposed ordinary-return rule
The recommended launch policy is to accept eligible, non-customized items returned in unused and resalable condition within 14 calendar days after delivery. The customer would pay return shipping, and original shipping charges would not be refundable unless NeumannWorks made an error.
This proposed 14-day rule is not yet final.
Customized goods
Products made to a customer-selected configuration or otherwise personalized may be designated final sale when they are received as ordered. Any final-sale designation will be shown clearly before payment. This does not limit remedies for an item that arrives damaged, defective, or materially different from what was ordered.
Damaged, defective, or incorrect items
NeumannWorks intends to make a qualifying problem right through repair, replacement, or refund, depending on the item and circumstances. If a return is required because NeumannWorks supplied a damaged, defective, or incorrect item, NeumannWorks will cover the reasonable return-shipping cost.
Cancellations
Because production is made to order, a cancellation request may not be possible after fabrication or customization has begun. The exact cancellation cutoff will be shown before checkout opens.
Approved refunds
Approved refunds will be issued to the original payment method after any required return is received and inspected. Payment-provider or card-issuer processing time may affect when the credit appears.
How to request help
A public support email and the information needed for return authorization will be added before direct checkout opens. Customers should not mail an item back without authorization because the return destination may differ from the business operating address.