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Customer policies
Plain-language policies for a small, made-to-order workshop. Direct checkout remains disabled while the final operating details are confirmed.
The privacy and website terms describe the site as it works today. Shipping and returns pages state the planned framework and identify the final decisions that must be confirmed before checkout opens.
Shipping
Where NeumannWorks plans to ship, how made-to-order production differs from carrier transit, and what happens if an order is delayed.
Read policy →02Returns & replacements
The proposed treatment of ordinary returns, customized goods, damaged deliveries, incorrect items, and approved refunds.
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What the current site handles, what Stripe will handle when checkout opens, and how customer information is used and shared.
Read policy →04Terms
The rules for using this website, the current prelaunch commerce status, intellectual property, and compatibility statements.
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